ERIC Number: EJ796879
Record Type: Journal
Publication Date: 2007
Reference Count: N/A
Interaction, Facilitation, and Deep Learning in Cross-Cultural Chat: A Case Study
Osman, Gihan; Herring, Susan C.
Internet and Higher Education, v10 n2 p125-141 2007
This case study evaluates the potential of synchronous chat for deep learning in the context of a distance education program between two universities in different cultural contexts, with a focus on interaction and facilitation. Three rubrics--functional moves, social construction of knowledge, and teaching presence--were applied in a longitudinal content analysis of chat sessions between four adult learners in Azerbaijan and their two facilitators in the U.S. The findings reveal that although the quality of the interaction was limited by the nature of the task, language difficulties, and differing cultural expectations about instruction, conceptual negotiative activity increased over time. In conjunction with previous research on constructivist learning, these results support the view that synchronous chat can facilitate deep learning, but also suggest that the cost may outweigh the benefits, especially when language and cultural barriers must be overcome.
Descriptors: Constructivism (Learning), Distance Education, Adult Learning, Adult Students, Interaction, Foreign Countries, Content Analysis, Case Studies, Intercultural Communication, Computer Mediated Communication, Educational Technology, Longitudinal Studies, Communication Problems, Scoring Rubrics, Communication Research, Universities
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Azerbaijan; United States