ERIC Number: EJ795994
Record Type: Journal
Publication Date: 2008-Sep
Investigating Students' Perceived Satisfaction, Behavioral Intention, and Effectiveness of E-Learning: A Case Study of the Blackboard System
Liaw, S. S.
Computers & Education, v51 n2 p864-873 Sep 2008
Although the benefits of e-learning have been discussed in various previous studies; it is a critical issue of better understanding the reasons why some learners are dissatisfied with the e-learning experience. Therefore, this research investigates learners' satisfaction, behavioral intentions, and the effectiveness of the Blackboard e-learning system. A total of 424 university students were surveyed using a standard questionnaire. The results showed that perceived self-efficacy is a critical factor that influences learners' satisfaction with the Blackboard e-learning system. Perceived usefulness and perceived satisfaction both contribute to the learners' behavioral intention to use the e-learning system. Furthermore, e-learning effectiveness can be influenced by multimedia instruction, interactive learning activities, and e-learning system quality. This research proposes a conceptual model for understanding learners' satisfaction, behavioral intention, and effectiveness of using the e-learning system.
Descriptors: Self Efficacy, Intention, Learning Experience, Internet, Multimedia Instruction, Case Studies, Student Attitudes, Management Systems, Surveys, College Students, Questionnaires, Educational Technology
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
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