ERIC Number: EJ793861
Record Type: Journal
Publication Date: 2008
Reference Count: 24
The RESPECT Approach to Tailored Telephone Education
Brouse, Corey H.; Basch, Charles E.; Wolf, Randi L.
Health Education Journal, v67 n2 p67-73 2008
Objective: The objective of the RESPECT approach to tailored telephone education (TTE) is described. This approach was shown to be highly effective through a randomized intervention trial for increasing the rate of colorectal cancer (CRC) screening. Methods: At the conclusion of the trial, the investigators identified the main principles that exemplified the TTE. This was accomplished through a review of chart notes and discussion. Results: The concept underlying our TTE approach was RESPECT for the audience, and was based on: (1) Rapport; (2) Educate, but don't overwhelm; (3) Start with people where they are; (4) Philosophical orientation based on a humanistic approach to education; (5) Engagement; (6) Care and show empathy; and (7) Trust. Conclusions: An advantage of using principles of practice is that it may be more feasible to apply general principles than specific activities because they can be adapted to different social contexts and audiences.
Descriptors: Humanistic Education, Audiences, Empathy, Health Education, Telephone Instruction, At Risk Persons, Program Effectiveness, Program Evaluation, Screening Tests, Cancer, Interpersonal Relationship, Trust (Psychology), Participation
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Authoring Institution: N/A
Identifiers - Location: New York