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ERIC Number: EJ792913
Record Type: Journal
Publication Date: 2008-Jan
Pages: 16
Abstractor: Author
ISSN: ISSN-1531-2542
Evaluating Remote Reference Service: A Practical Guide to Problems and Solutions
Pomerantz, Jeffrey; Mon, Lorri; McClure, Charles R.
portal: Libraries and the Academy, v8 n1 p15-30 Jan 2008
This paper identifies key methodological issues affecting quality of data in the evaluation of remote reference services. Despite a growing number of studies in this area, no comprehensive effort has been made to identify potential problems and suggest solutions. The strategies proposed in this paper offer practical ways in which libraries can improve the overall quality and usefulness of data gathered in remote reference evaluation studies. (Contains 46 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A