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ERIC Number: EJ792896
Record Type: Journal
Publication Date: 2006-Oct
Pages: 21
Abstractor: Author
Reference Count: 0
ISBN: N/A
ISSN: ISSN-1531-2542
Questioning LibQUAL+[TM]: Expanding Its Assessment of Academic Library Effectiveness
Edgar, William B.
portal: Libraries and the Academy, v6 n4 p445-465 Oct 2006
This article examines LibQUAL+[TM]'s instrument, fundamental assumption, and research approach and proposes a functional/technical model of academic library effectiveness. This expanded view of library effectiveness complements LibQUAL+[TM], emphasizing it to be dependent upon users' experience of service delivery, as LibQUAL+[TM] recognizes. However, this broader model reveals that effectiveness also depends upon an academic library's operations, the constituency groups it serves, the types of value provided to them, the models for funding libraries, academic libraries' obligations, and library users' need for professional information assistance. Supplementing LibQUAL+[TM], this broader approach provides a basis for demonstrating both immediate and cumulative academic library effectiveness. (Contains 2 tables and 46 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A