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ERIC Number: EJ792805
Record Type: Journal
Publication Date: 2006-Apr
Pages: 11
Abstractor: Author
ISSN: ISSN-1531-2542
A Library Communication Audit for the Twenty-First Century
Chalmers, Mardi; Liedtka, Theresa; Bednar, Carol
portal: Libraries and the Academy, v6 n2 p185-195 Apr 2006
This article describes a case study relating to an internal communication audit conducted in a large academic library that assessed existing information channels during a period of organizational change in order to recommend improvements. A communications task force developed and administered a survey instrument and then analyzed data and reported results and recommendations. The task force also suggested methods for implementation and continuing assessment. A questionnaire collected quantitative communication procedural and behavioral data, as well as qualitative commentary on satisfaction with existing information and decision-making structures. Focus groups identified recommendations and strategies to enrich and clarify organizational communication and monitor progress toward implementation of recommendations. (Contains 24 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California