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ERIC Number: EJ792754
Record Type: Journal
Publication Date: 2005-Apr
Pages: 20
Abstractor: Author
Reference Count: N/A
ISSN: ISSN-1531-2542
The Viability of Live Online Reference: An Assessment
Horowitz, Lisa R.; Flanagan, Patricia A.; Helman, Deborah L.
portal: Libraries and the Academy, v5 n2 p239-258 Apr 2005
The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Massachusetts