Peer reviewed
Direct linkERIC Number: EJ792754
Record Type: Journal
Publication Date: 2005-Apr
Pages: 20
Abstractor: Author
ISBN: N/A
ISSN: ISSN-1531-2542
EISSN: N/A
The Viability of Live Online Reference: An Assessment
Horowitz, Lisa R.; Flanagan, Patricia A.; Helman, Deborah L.
portal: Libraries and the Academy, v5 n2 p239-258 Apr 2005
The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)
Descriptors: Reference Services, Formative Evaluation, Computer Mediated Communication, Communication Research, User Satisfaction (Information), User Needs (Information), Program Development, Program Descriptions, Program Effectiveness, Operations Research, Library Research, Scientific and Technical Information
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Massachusetts
Grant or Contract Numbers: N/A
