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ERIC Number: EJ792744
Record Type: Journal
Publication Date: 2005-Jan
Pages: 12
Abstractor: Author
Reference Count: N/A
ISSN: ISSN-1531-2542
Scaling Users' Perceptions of Library Service Quality Using Item Response Theory: A LibQUAL+ [TM] Study
Wei, Youhua; Thompson, Bruce; Cook, C. Colleen
portal: Libraries and the Academy, v5 n1 p93-104 Jan 2005
LibQUAL+[TM] data to date have not been subjected to the modern measurement theory called polytomous item response theory (IRT). The data interpreted here were collected from 42,090 participants who completed the "American English" version of the 22 core LibQUAL+[TM] items, and 12,552 participants from Australia and Europe who completed the "British English" version of the 22 core LibQUAL+[TM] items. Results suggest that the LibQUAL+[TM] protocol has psychometric integrity, that American English participants tend to be somewhat less critical of library service quality, and that students and faculty have fairly similar views of library service quality. (Contains 4 tables and 12 notes.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia; United States