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ERIC Number: EJ792729
Record Type: Journal
Publication Date: 2004-Jul
Pages: 17
Abstractor: Author
Reference Count: 0
ISSN: ISSN-1531-2542
Creating a Culture of Assessment: A Catalyst for Organizational Change
Lakos, Amos; Phipps, Shelley E.
portal: Libraries and the Academy, v4 n3 p345-361 Jul 2004
In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if staff and leaders understand what is involved in organizational culture change. This paper describes the new paradigm of building a culture of assessment, and places it in the framework of organizational culture change, utilizing a learning organization and systems thinking approach. (Contains 41 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; fax: 410-516-6968; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A