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ERIC Number: EJ792338
Record Type: Journal
Publication Date: 2006
Pages: 14
Abstractor: ERIC
Reference Count: 11
ISSN: ISSN-1097-6736
Evaluating the Evaluator: Development, Field Testing, and Implications of a Client-Based Method for Assessing Evaluator Performance
Dowell, Kathleen; Haley, Jean; Doino-Ingersoll, Jo Ann
New Directions for Evaluation, n111 p95-108 Fall 2006
Improved services and client satisfaction are key aspects of independent evaluation consultants' practices. For evaluators to deliver the highest quality services possible, they should regularly monitor their performance as evaluators, as well as the satisfaction of their clients. The client feedback form (CFF) was developed to gather performance assessment and satisfaction feedback from evaluation clients. Focusing on both performance assessment and client satisfaction provides evaluators comprehensive feedback regarding their services that they can then use to identify strengths and weaknesses and make appropriate adjustments to their work. This chapter discusses the importance of performance assessment and client satisfaction in general and within the field of evaluation and reviews the development and field testing of the CFF. Implications and future directions for the CFF are also discussed. (Contains 3 tables.)
Jossey Bass. Available from John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030-5774. Tel: 800-825-7550; Tel: 201-748-6645; Fax: 201-748-6021; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A