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ERIC Number: EJ791233
Record Type: Journal
Publication Date: 2004
Pages: 8
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-1086-4822
How Benchmarking Can Help Us Improve What We Do
Laufraben, Jodi Levine
About Campus, v8 n6 p4-11 Jan-Feb 2004
Assessment in higher education is no longer the purview of a few campus research professionals, nor is it just what happens at the end of a course or program. Institutions are in fact now looking to assess many of their processes and procedures at nearly every step, and for that purpose some are turning to an approach known as "benchmarking." A practice drawn from the corporate world, in which organizations identify similar organizations against which to compare their practices and achievements, benchmarking has found its way into higher education. In spite of benchmarking's increasing popularity, many people in higher education have lots of questions about how exactly it works and what it can help them achieve. This article presents an interview by Jodi Levine Laufgraben, an administrator at Temple University who has used benchmarking, with Joseph A. Pica, co-founder and co-chairman of Educational Benchmarking, Inc., and Randy L. Swing, co-director of the Policy Center on the First Year of College. Both have been studying and using this approach.
Jossey Bass. Available from John Wiley & Sons, Inc. 111 River Street, Hoboken, NJ 07030-5774. Tel: 800-825-7550; Tel: 201-748-6645; Fax: 201-748-6021; e-mail:; Web site:
Publication Type: Journal Articles; Opinion Papers
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A