ERIC Number: EJ790117
Record Type: Journal
Publication Date: 2007
Reference Count: 21
Identifying the Needs of Customers in Higher Education
Maguad, Ben A.
Education, v127 n3 p332-343 Spr 2007
Many institutions of higher education are hesitant to consider themselves as customer-driven entities. Even the suggestion of the term customer can arouse many emotions, preconceptions, and misconceptions. The idea that students are partners in developing and delivering quality education threatens the historic, traditional academic role of faculty as purveyor or knowledge. Nevertheless, one fact has been proven over and over again. Customer-driven organizations are effective because they are fully committed to satisfying and anticipating customer needs. The future success of colleges and universities will increasingly be determined by how they identify and satisfy their various customers.
Descriptors: Higher Education, Educational Quality, Misconceptions, Role of Education, Business, Student Recruitment, Perspective Taking, Consumer Economics
Project Innovation, Inc. P.O. Box 8508 Spring Hill Station, Mobile, AL 36689-0508. Tel: 251-343-1878; Fax: 251-343-1878; Web site: http://www.projectinnovation.biz/education.html
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Authoring Institution: N/A