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ERIC Number: EJ789120
Record Type: Journal
Publication Date: 2007
Pages: 13
Abstractor: Author
Reference Count: 0
ISSN: ISSN-1053-8259
The Impact of Service-Learning on Ethnocentrism in an Intercultural Communication Course
Borden, Amanda Welch
Journal of Experiential Education, v30 n2 p171-183 Fall 2007
This study analyzes a project involving students enrolled in an intercultural communication class that employs service-learning. Participants were given the Generalized Ethnocentrism (GENE) scale developed by Neuliep and McCroskey at the beginning and conclusion of a semester of service-learning with a cultural group different than their own. Results indicate a significant decrease in ethnocentrism from the beginning to the end of the semester. Analysis of students' written reflections about their service experiences reinforces the conclusion that service-learning played a part in reducing ethnocentrism. Although further research is needed to provide a control for the manipulation, there is a preliminary indication that service-learning with diverse cultures may provide a type of consistent, deep, and meaningful contact that leads to lower levels of ethnocentrism.
Association for Experiential Education. 3775 Iris Avenue Suite 4, Boulder, CO 80301. Tel: 866-522-8337; Fax: 303-440-9581; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A