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ERIC Number: EJ787601
Record Type: Journal
Publication Date: 2008-Jan
Pages: 27
Abstractor: Author
Reference Count: 24
ISSN: ISSN-1047-4412
Analysis of Instructional Consultants' Questions and Alternatives to Questions during the Problem Identification Interview
Benn, A. Efrat; Jones, Grace W.; Rosenfield, Sylvia
Journal of Educational & Psychological Consultation, v18 n1 p54-80 Jan 2008
This study sought to determine the relation between Instructional Consultants' communication skills and competence using videotapes of simulated Problem Identification interviews. A quantitative analysis identified the frequencies of questions and alternatives to questions used, and the qualitative analysis examined the content of the verbalizations in the context of the session. Few quantitative differences were observed across consultants' competency levels, with the exception that Competent consultants posed the most clarifying statements and fewest expert opinions. However, the qualitative analysis indicated that the quality of the verbalizations best accounted for the consultants' communication skill levels. These results suggest that it is the familiarity with the Instructional Consultation model that enabled the consultant to guide the session and use effective communication. Training recommendations include building an understanding of the underlying assumptions of the consultation model and rehearsing communication skills within that context. (Contains 4 tables.)
Lawrence Erlbaum. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A