ERIC Number: EJ786028
Record Type: Journal
Publication Date: 2008-Jan
Reference Count: 0
A Linguistic Analysis of Chat Reference Conversations with 18-24 Year-Old College Students
Maness, Jack M.
Journal of Academic Librarianship, v34 n1 p31-38 Jan 2008
Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction.
Descriptors: Reference Services, Discourse Analysis, Computer Mediated Communication, College Students, Participant Satisfaction, Librarians, Correlation, Language Patterns
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Authoring Institution: N/A