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ERIC Number: EJ785301
Record Type: Journal
Publication Date: 2008-Jan
Pages: 9
Abstractor: Author
Reference Count: N/A
ISSN: ISSN-0018-1560
"If Your Only Tool Is a Hammer, Any Issue Will Look like a Nail": Building Conflict Resolution and Mediation Capacity in South African Universities
Harris, Geoff
Higher Education: The International Journal of Higher Education and Educational Planning, v55 n1 p93-101 Jan 2008
This article commences with an explanation of some of the technical terms in the field of conflict resolution. It then examines the common ways which parties to a conflict use in an effort to deal with it and concludes that, on a number of criteria, collaborative conflict resolution is the superior method. Using some representative examples of conflicts, estimates are made of the direct and indirect costs of typical conflicts in South African universities. Given the magnitude of these costs, a conflict resolution and mediation service is proposed to build a culture of resolving conflict in each university. A cost benefit analysis demonstrates that the benefits of such a service--which result from reduced duration of conflicts and reduced likelihood of escalation of conflicts to more expensive levels--may be three times greater than its costs, making it a highly desirable investment for universities to undertake.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: South Africa