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ERIC Number: EJ784850
Record Type: Journal
Publication Date: 2007
Pages: 4
Abstractor: ERIC
ISSN: ISSN-1068-3844
The Role of Perception in Crisis Management: A Tale of Two Hurricanes
Olaniran, Bolanle A.
Multicultural Education, v15 n2 p13-16 Win 2007
The "anticipatory" model of crisis management draws the attention of crisis practitioners and researchers to the precrisis phase of crisis management. The model views institutions' position as a condition that has implications for peoples' perceptions regarding the lack of control over factors such as policies, human resources, machineries or technologies, infrastructure, and relationship structure. The concept of "control" is germane in crisis management and must be established in crisis decision-making with vigilance. The "anticipatory model" fosters vigilant decision-making in precrisis, during crisis and postcrisis although the primary emphasis with the anticipatory model is on crisis prevention altogether. The anticipatory model is considered useful when evaluating crises relating to the management of hurricane Katrina and hurricane Rita that ripped through the Gulf Coast in the southern part of the United States within three weeks of each other. Almost two years later, the impact of the disaster is still being felt deeply by those whose lives were directly affected and stakeholders who have their opinions on what went wrong and what could have been done. The devastation to the Gulf Coast by these two hurricanes has been called "the greatest disaster" in U.S. history. This article explores hurricanes Katrina and Rita as two crises where both perception and construction of realities differed partly because of how and where people experienced the phenomena of the storms. The anticipatory model is reviewed and a study assessing the public's perception of these two crises and their management is described. (Contains 1 table.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United States