ERIC Number: EJ783508
Record Type: Journal
Publication Date: 2007-Oct-26
Reference Count: 0
Keeping an Uphill Edge: Managing Cleaning Behaviors at a Ski Shop
Doll, Jessica; Livesey, Josh; McHaffie, Elizabeth; Ludwig, Timothy D.
Journal of Organizational Behavior Management, v27 n3 p41-60 Oct 2007
Several behaviors in a ski shop were identified as being deficient using Austin's Performance Diagnostic Checklist (2000) and Daniels and Daniels' PIC/NIC Analysis (2004). During a 4-week baseline, 7 cleaning behaviors were monitored and 5 were subsequently targeted in an intervention package using an ABC design. The intervention included: a task clarification session, a posted behavioral checklist, graphic feedback of the group's performance for the previous week, and daily task-specific feedback. Immediately after the checklist was posted, the frequency of employee cleaning behaviors increased 52%. Cleaning behaviors increased an additional 12% after the implementation of daily task-specific feedback. Results suggest the interventions generalized to the 2 cleaning behaviors not mentioned in the task-clarification session.
Descriptors: Check Lists, Intervention, Sanitation, Feedback (Response), Behavior Modification, Job Performance, Interpersonal Relationship, Employees, Prompting, Dining Facilities
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A