ERIC Number: EJ783452
Record Type: Journal
Publication Date: 2008-Jan-10
Reference Count: 0
Effects of Performance Feedback on Typing Speed and Accuracy
Tittelbach, Danielle; Fields, Lanny; Alvero, Alicia M.
Journal of Organizational Behavior Management, v27 n4 p29-52 Jan 2008
Performance feedback is one of the most widely used tools in organizational settings. To date, little research has been conducted focusing on comparisons of the differential effects of the sources, frequency, or media used for feedback on both the quality and quantity of performance. This research investigated the effects of different feedback sources for performance (peer vs. supervisor) on quality and quantity (separate and combined) of typing performance. The source of feedback did not differentially influence performance, although this result may have been due to a failure to establish a clear distinction between the two roles. Feedback, compared to no feedback, increased the targeted typing performance significantly. Feedback for accuracy of performance yielded the largest overall results.
Descriptors: Office Occupations, Feedback (Response), Job Performance, Performance Based Assessment, Performance Factors, Performance Tests, Organizational Effectiveness
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A