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ERIC Number: EJ781731
Record Type: Journal
Publication Date: 2004
Pages: 10
Abstractor: Author
Reference Count: 39
ISSN: ISSN-0034-3552
Development of an Instrument to Measure Consumer Satisfaction in Vocational Rehabilitation
Capella, Michele E.; Turner, Ronna C.
Rehabilitation Counseling Bulletin, v47 n2 p76-85 2004
Although state agencies are required by law to assess their consumers' satisfaction with vocational rehabilitation (VR), each state uses its own instrument to measure satisfaction. This not only makes comparisons across states impossible but also means that the quality of these instruments varies widely from state to state. As with other satisfaction research in general, there have been, and continue to be, many problems with the measurement of consumer satisfaction in VR. The purpose of this study was to create a valid, reliable, multidimensional consumer satisfaction instrument specifically for clients of VR agencies, without the documented problems associated with much of the existing satisfaction research. (Contains 2 tables.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A