Any time technology is employed in an organization there is a need to provide support for the users. Such support usually needs to be offered at the location where users are trying to access the technological resources. More often than not, the user who needs the support wants to get the support immediately, not at some point in the future after a technician has received, processed, and responded to a request. Compounding this already challenging environment is the fact that users often have different skill levels. To address these issues, the author proposes the use of flowcharts as a technical support for the users. Flowcharts offer the opportunity to graphically represent a large amount of information in a simple, graphical format. Because this support method is simply a piece of paper taped to a desk or wall near a computer or a single image posted to a Web site, it can be immediately available on-site for users. Here, the author discusses the benefits of flowcharts and shares tips in building a flowchart support system. (Contains 3 online resources.)