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ERIC Number: EJ778549
Record Type: Journal
Publication Date: 2007-Jul
Pages: 14
Abstractor: Author
Reference Count: 30
ISSN: ISSN-1353-8322
Fitness for Purpose? National and Institutional Approaches to Publicising the Student Voice
Williams, James; Cappuccini-Ansfield, Gill
Quality in Higher Education, v13 n2 p159-172 Jul 2007
Collecting feedback from students on their experiences of higher education has become one of the central pillars of the quality process. Many surveys are being carried out but it is not always clear how fit for purpose they are. This paper compares the fitness for purpose of a nation-wide survey and a tailor-made institutional survey. The National Student Survey, recently introduced in the UK, aims to provide information for prospective students and address public accountability, whereas the Student Satisfaction Approach is designed primarily to inform internal quality improvement processes but also to supply some information to prospective students. The two surveys are also very different in content and presentation of results. The two surveys are not interchangeable in use. (Contains 5 figures and 5 notes.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom