ERIC Number: EJ775260
Record Type: Journal
Publication Date: 2002-Apr
Reference Count: 0
Predictors of Satisfaction with Counseling: Racial and Ethnic Minority Clients' Attitudes toward Counseling and Ratings of Their Counselors' General and Multicultural Counseling Competence
Constantine, Madonna G.
Journal of Counseling Psychology, v49 n2 p255-263 Apr 2002
One hundred twelve college students of color who sought and terminated mental health treatment at their campus counseling center were asked to indicate their (a) attitudes toward counseling, (b) ratings of their counselors' general counseling competence, (c) ratings of their counselors' multicultural competence, and (d) satisfaction with counseling. Results revealed that these students' counseling attitudes and perceptions of their counselors' general and multicultural competence each accounted for significant variance in their satisfaction with counseling. Of particular note was the finding that racial and ethnic minority clients' ratings of their counselors' multicultural counseling competence explained significant variance in satisfaction ratings beyond the variance previously accounted for by their general counseling competence ratings. Moreover, results revealed that clients' ratings of their counselors' multicultural counseling competence partially mediated the relationship between general counseling competence ratings and satisfaction with counseling.
Descriptors: Guidance Centers, Counseling Services, Higher Education, College Students, Student Attitudes, Intercultural Communication, Cultural Differences, Participant Satisfaction, Minority Groups, Prediction, Counselor Client Relationship, Student Personnel Services, Counselors, Counselor Characteristics, Mental Health, Measures (Individuals), Interpersonal Competence
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A