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ERIC Number: EJ774419
Record Type: Journal
Publication Date: 2007
Pages: 7
Abstractor: Author
Reference Count: N/A
ISSN: ISSN-1068-610X
What Goes around Comes around: Using the Malcolm Baldrige Education Criteria for Performance Excellence
Eggleston, Kathryn K.; Gibbons, Mary Frances; Vera, Fonda
Journal of Applied Research in the Community College, v14 n2 p97-103 Spr 2007
This article describes Richland College's Malcolm Baldrige National Quality Award-winning Performance Excellence Model. Richland's leadership team uses systematic strategic and operational approaches to improve performance. These approaches mirror Richland's vision, mission, values, and goals and reflect their approach-deploy-learn-integrate philosophy. The authors discuss methodology, successes, challenges, and opportunities for improvement. They also suggest generic guidelines for others to create their own performance excellence models. (Contains 2 figures.)
New Forums Press, Inc. P.O. Box 876, Stillwater, OK 74076. Tel: 405-372-6158; Fax: 405-377-2237; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Texas