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ERIC Number: EJ771048
Record Type: Journal
Publication Date: 2007
Pages: 17
Abstractor: Author
Reference Count: 39
ISSN: ISSN-0316-1218
What's the "Use" of Student Ratings of Instruction for Administrators? One University's Experience
Beran, Tanya; Violato, Claudio; Kline, Don
Canadian Journal of Higher Education, v37 n1 p27-43 2007
At most Canadian and American community colleges and universities, student ratings have been implemented as a means of evaluating course instruction. Although concerns regarding the validity of student ratings from instructors' perspectives have been studied quite extensively, issues associated with the use of student ratings information by administrators have been largely ignored. In this study, we surveyed 52 administrators at a major Canadian university about the types of ratings they use, how useful they are, and their purpose. Our findings indicate that administrators are interested in knowing about instructor characteristics and teaching procedures. In addition, ratings are being used for instructor and department evaluation as well as scheduling courses. In general, administrators regard student ratings positively and think that they are useful. However, they have some reservations. (Contains 3 tables and 1 note.)
Canadian Society for the Study of Higher Education. P.O. Box 34091, RPO Fort Richmond, Winnipeg, MB R3T 5T5, Canada. Tel: 204-474-6404; Fax: 204-474-7561; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Canada