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ERIC Number: EJ768759
Record Type: Journal
Publication Date: 2007
Pages: 16
Abstractor: Author
Reference Count: 41
ISSN: ISSN-1069-0727
Buffering or Strengthening: The Moderating Effect of Self-Efficacy on Stressor-Strain Relationship
Xie, Dong
Journal of Career Assessment, v15 n3 p351-366 2007
This study investigated the moderating effect of self-efficacy on stressor-strain relationship among 30 telephone interviewers in an academic survey research center. Participants filled out measures of the Skills Confidence Inventory and the Scale of Perceived Social Self-Efficacy. They reported their state anxiety and recorded the number of refusals at the middle and the end of a 4-hr work shift. Significant relationships were found between the number of refusals and interviewer-reported state anxiety at the middle and the end of the shift. Results suggested that perceived social self-efficacy tended to buffer such a relationship at the middle of the shift but strengthen the relationship at the end of the shift. Enterprising confidence also tended to strengthen the relationship at the end of shift. Results were discussed in terms of outcome expectancy and cognitive dissonance. Direction for future research was also discussed. (Contains 2 tables, 2 figures and 2 notes.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A