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ERIC Number: EJ765445
Record Type: Journal
Publication Date: 2006
Pages: 20
Abstractor: Author
Reference Count: 60
ISSN: ISSN-0011-8052
Job Skills and Office Technology/Tools Used in Job Performance as Perceived by Administrative Support Workers
Kilcoyne, Margaret S.; Redmann, Donna H.
Delta Pi Epsilon Journal, v48 n2 p66-85 Spr-Sum 2006
Curriculum planners and educators continuously need the latest information on employment trends and workplace skills to assist them with validating, updating, changing, expanding, or revising the courses in the office occupations programs to reflect the most important skills needed. The purpose of this study was to identify the skills that need to be taught in an associate degree program for office information systems. The focus of this research was to determine the skills needed by administrative support workers, who were members of the International Association of Administrative Professionals (IAAP) in Louisiana, Mississippi, and East Texas. The survey participants identified their perceived importance of job skills and perceived importance of job skills categories used in the performance of their jobs. Their use of software application packages, office technology, and tools used in the performance of their job was reported. The IAAP respondents perceived a large number (128) of the job skills to be important. The most frequently used software packages were produced by Microsoft. A wide variety office technology and tools were used. Analysis revealed that a model did not exist to explain the variance in responses between job skill categories and selected demographics. (Contains 4 tables.)
Delta Pi Epsilon, Inc. P.O. Box 4340, Little Rock, AR 72214. Tel: 501-219-1866; Fax: 501-219-1876; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Louisiana; Mississippi; Texas