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ERIC Number: EJ762759
Record Type: Journal
Publication Date: 2007-May
Pages: 11
Abstractor: Author
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0099-1333
Using the Wisconsin-Ohio Reference Evaluation Program (WOREP) to Improve Training and Reference Services
Novotny, Eric; Rimland, Emily
Journal of Academic Librarianship, v33 n3 p382-392 May 2007
This article discusses a service quality study conducted in the Pennsylvania State University Libraries. The Wisconsin-Ohio Reference Evaluation Program survey was selected as a valid, standardized instrument. We present our results, highlighting the impact on reference training. A second survey a year later demonstrated that focusing on behavioral aspects of reference can improve service quality ratings.
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Pennsylvania