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ERIC Number: EJ725411
Record Type: Journal
Publication Date: 2004-Oct-1
Pages: 4
Abstractor: ERIC
Reference Count: N/A
ISSN: ISSN-0037-8046
Innovations in the Management of Child Protection Workers: Building Worker Resilience
Yin, Robert T.
Social Work, v49 n4 p605 Oct 2004
Taking children away from their parents is risky business. Child protective services (CPS) workers are charged with monumental tasks and ever-increasing caseloads. As a countywide CPS supervisor in New Mexico, the author shared the pain of one caseworker who experienced daily stress, knowing that her sibling set of three young children had been moved 13 times within two years. Despite the enormous importance of CPS work, it is consistently regarded as one of the least desirable jobs in any community. Nevertheless, he learned as a CPS social worker and then CPS supervisor that progressive, outcome-oriented management strategies have a major and positive impact on the CPS work environment, and on the quality of services delivered to abused children. In this article, he shares these management strategies. In an attempt to be as realistic and practice-oriented as possible, the discussion includes the benefits derived and problems encountered with each strategy. Many of the management strategies discussed in this column are in direct violation of state policy.
National Association of Social Workers (NASW), 750 First Street, NE, Suite 700, Washington, DC 20002. Tel: 800-227-3590 (Toll Free); e-mail:; Web site:
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New Mexico