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ERIC Number: EJ724847
Record Type: Journal
Publication Date: 2005
Pages: 18
Abstractor: Author
Reference Count: 23
ISSN: ISSN-1052-231X
It Opens Your Eyes: Transforming Management of Adult Education Programs Using the Baldrige Education Criteria for Performance Excellence
Ziegler, Mary
Adult Basic Education: An Interdisciplinary Journal for Adult Literacy Educational Planning, v15 n3 p169-186 Fall 2005
Program managers in adult basic education (ABE) face unprecedented public demands for accountability and continuous improvement. This study explored how applying the Baldrige Education Criteria for Performance Excellence influenced management practices in local ABE programs. Managers were motivated to ask provocative questions about their work that challenged assumptions about program management. While there are conflicting views on the application of this business model to education, the achievements of these program managers suggest that adult education administration and quality management may be compatible. (Contains 2 tables and 1 figure.)
Commission on Adult Basic Education, 1320 Jamesville Ave., Syracuse, NY 13210. Tel: 315-422-9121; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Basic Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Tennessee