ERIC Number: EJ724438
Record Type: Journal
Publication Date: 2005-Sep
Reference Count: N/A
Reference Service to International Students: A Field Stimulation Research Study
Curry, Ann; Copeman, Deborah
Journal of Academic Librarianship, v31 n5 p409-420 Sep 2005
This study analyzed checklist and narrative reports from twenty reference interactions initiated in eleven Greater Vancouver colleges/universities by a proxy with heavily accented English. The results showed that librarians were generally sensitive to the language barrier, but they failed to ask enough questions and rushed the interaction to premature closure.
Descriptors: Reference Services, Foreign Students, Librarians, Universities, College Students, Second Language Learning, English (Second Language), Language Proficiency, Check Lists
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Authoring Institution: N/A
Identifiers - Location: Canada (Vancouver)