ERIC Number: EJ723851
Record Type: Journal
Publication Date: 2005-Dec
Reference Count: N/A
Usability, Quality, Value and E-Learning Continuance Decisions
Chiu, Chao-Min; Hsu, Meng-Hsiang; Sun, Szu-Yuan; Lin, Tung-Ching; Sun, Pei-Chen
Computers and Education, v45 n4 p399-416 Dec 2005
Previous research suggests that an eventual information technology (IT) success depend on both its initial adoption (acceptance) and subsequent continued usage (continuance). Expectancy disconfirmation theory (EDT) has been successfully used to predict users' intention to continue using information technologies. This study proposed a decomposed EDT model to examine cognitive beliefs and affect that influence users' continuance decision in the context of e-learning service. The proposed model extended EDT by decomposing the perceived performance component into usability, quality, and value. Research hypotheses derived from this model are empirically validated using the responses to a survey on e-learning usage among 183 users. The results suggest that users' continuance intention is determined by satisfaction, which in turn is jointly determined by perceived usability, perceived quality, perceived value, and usability disconfirmation.
Descriptors: Intention, Information Technology, User Satisfaction (Information), Success, Beliefs, Computer Uses in Education, Expectation, Foreign Countries, Users (Information)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Taiwan