ERIC Number: EJ721282
Record Type: Journal
Publication Date: 2005-Nov
Reference Count: 9
Does Feedback from Postgraduate Students Align with the Recommendations of Academic Auditors?
Bean, G. Elizabeth
Quality in Higher Education, v11 n3 p261-272 Nov 2005
Universities have several approaches for attracting student feedback, both qualitative and quantitative, and this paper describes three processes as they affect postgraduate students. The paper considers whether the issues that postgraduate students state need improvement are consistent with those issues contained in the recommendations made by academic auditors. Auditors are concerned with the overall management, policy and processes of a university, whereas postgraduate students are very much focused on issues of support and resources. The challenge for each university is to use a multi-method approach to quality assurance by triangulating the results from its student surveys with the reports of the academic auditors. Further triangulation should then be done with student focus groups, anecdotal feedback, government directives and policy, and with research and data from other sources. Finally, the information gained must be used to benefit students. The principal focus of this paper is on three primary data sources. First, the recommendations contained in the eight reports of the New Zealand Universities Academic Audit Unit, second, a satisfaction survey of Masters and PhD postgraduate students at Lincoln University and, third, unstructured interviews with postgraduate students at Lincoln University.
Descriptors: Foreign Countries, Student Surveys, Quality Control, Feedback, Focus Groups, Educational Improvement, Higher Education, Graduate Study, Graduate Students, Student Attitudes
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Authoring Institution: N/A
Identifiers - Location: New Zealand