ERIC Number: EJ711630
Record Type: Journal
Publication Date: 2005-Mar-1
Reference Count: N/A
13 Tech Support Strategies: Looking for Ways to Streamline It? Make Your Own Luck with These Time-Tested Techniques
Technology & Learning, v25 n8 p22 Mar 2005
Providing quality technical support in K-12 environments can be challenging. Unlike the business world, there is generally a less-than-ideal ratio of technical staff to computers, numerous software titles from dozens of vendors, and of course--a much smaller budget. The Victor Central School District in Victor, New York, has employed a number of techniques over the past five years to streamline tech support. The best techniques are described in this article. Each tip falls under one of three key areas: standardization, centralization, or documentation.
Descriptors: Computer Uses in Education, Technical Assistance, Elementary Secondary Education, Computer Software, Computer Security, Standards, Databases, Computer Networks
Technology & Learning, Subscription Department, P.O. Box 5052, Vandalia, OH 45377. Tel: 800-607-4410 (Toll Free).
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Elementary Secondary Education
Authoring Institution: N/A