ERIC Number: EJ697328
Record Type: Journal
Publication Date: 2005
Reference Count: N/A
A Liberal Arts IT Odyssey
Smallen, David L.
EDUCAUSE Review, v39 n1 p29-41 Jan-Feb 2004
Benchmarking information technology services has become a vital activity for colleges and universities. The COSTS Project (http://www.costsproject.org/) is an ongoing quantitative effort to benchmark the costs of providing IT services in higher education; the project helps institutions understand their IT budgets and staffing relative to peer institutions. Recently, this author spent more than nine months at peer institutions of higher learning in an effort to get a no qualitative impression of where his institution, Hamilton College, stood in relation to others in areas that were considered strategic for IT. The author's odyssey began in October, 2002, in Maine. Fifteen thousand miles and twenty-eight institutions later, now, prepared to make good on the promise to share what was learned, this article synthesizes, and distills the information that was reported by colleagues around the country.
Descriptors: Costs, Liberal Arts, Information Technology, Higher Education, Educational Technology, Computer Uses in Education, Courseware, Computer Networks, Internet, Computer Literacy, Benchmarking
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Publication Type: Information Analyses; Journal Articles; Reports - Descriptive
Education Level: Higher Education
Authoring Institution: N/A
Identifiers - Location: Maine