ERIC Number: EJ694838
Record Type: Journal
Publication Date: 2005-Jul
Reference Count: 13
Addressing the Tensions in a Process-Based Quality Assurance Model through the Introduction of Graduate Outcomes: A Case Study of the Change Process in a Vocational Higher Education Institution in the United Arab Emirates
Quality in Higher Education, v11 n2 p129-136 Jul 2005
Quality systems within the subject institution had flip-flopped from an original model of total emphasis on measurement of standards by examination to one of evidence-based review of the quality of the programme team's quality assurance processes. In 2002 a major review of the institutional programme quality assurance system concluded that an element of performance measurement was required as the emphasis on process was affecting the quality status of programme teams, some of which were able to demonstrate they had produced good quality graduates but were less able to show the quality processes which supported their work. Drawing on international best practice, the institution developed a set of graduate outcomes and linked these to the revised academic quality assurance model. Student output was reviewed by external and internal peer reviewers and initial results indicate that the introduction of an element of measurement has had a positive impact on curriculum development, staff knowledge and involvement in quality activities and has raised the level of debate about what quality means in the institution. This case study includes: an overview of the higher education context in the United Arab Emirates; an outline of the institutional programme quality assurance system and the revisions made; the graduate outcomes and how they were linked to the quality system; a discussion of the implications of the pilot.
Descriptors: Higher Education, Measurement, Educational Change, Curriculum Development, Arabs, Educational Quality, Quality Control
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Authoring Institution: N/A
Identifiers - Location: United Arab Emirates