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ERIC Number: EJ676501
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0099-1333
Improving Library Users' Perceived Quality, Satisfaction and Loyalty: An Integrated Measurement and Management System.
Martensen, Anne; Gronholdt, Lars
Journal of Academic Librarianship, v29 n3 p140-47 May 2003
Describes the development and application of a structural equation model, which allows librarians to qualitatively measure library users' perceived quality, satisfaction, and loyalty with a library and the degree to which elements of library services, collections and environments contribute to perceptions. Reports results of a survey of users at Danish libraries. (Author/LRW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Denmark