ERIC Number: EJ673335
Record Type: CIJE
Publication Date: 2002
Reference Count: N/A
Conducting User Surveys: An Ongoing Information Imperative.
Plosker, George R.
Online, v26 n5 p64-68 Sep-Oct 2002
Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating results. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A