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ERIC Number: EJ671243
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0049-3155
Learning at Work: The Role of Technical Communication in Organizational Learning.
Wahl, Scott
Technical Communication: Journal of the Society for Technical Communication, v50 n2 p247-58 May 2003
Describes how the technical support group learns and shares the product knowledge it needs to perform its work. Explains how customer documentation fits into these learning processes and activities. Analyzes the boundaries that exist between technical support and customer documentation groups. (PM)
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A