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ERIC Number: EJ670154
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0276-3915
Evaluating Patron Satisfaction at the M.M. Bennett Library.
Barbier, Pat
Community & Junior College Libraries, v11 n2 p65-71 2003
Discusses a user satisfaction survey distributed to patrons of the M.M. Bennett Library at St. Petersburg College (Florida). Reports that satisfaction with reference assistance has varied, although there has been an improvement in the rating of library instructions since this question was first posed in 1999. Suggests that paper surveys are easier to distribute and are more readily answered than are online surveys. (NB)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A