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ERIC Number: EJ670069
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISSN: ISSN-0024-2519
Digital Reference Triage: Factors Influencing Question Routing and Assignment.
Pomerantz, Jeffrey; Nicholson, Scott; Lankes, R. David
Library Quarterly, v73 n2 p103-120 Apr 2003
Describes a Delphi study conducted to determine factors that affect the process of routing and assigning reference questions received electronically by digital reference services, both to experts within the service and between services. Fifteen factors were determined, by expert consensus, to be important at the conclusion of this study. (Author/AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A