ERIC Number: EJ670055
Record Type: Journal
Publication Date: 2003
Cost, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.
Lankes, R. David; Gross, Melissa; McClure, Charles R.
Library Trends, v51 n3 p401-13 Win 2003
Reports on work from two studies in progress related to assessing digital library reference services and developing standards that support such services. Suggests that two types of standards-utilization and technical-should be considered together in the costing, statistics, and measures for digital reference services. (Author/AEF)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A