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ERIC Number: EJ667337
Record Type: Journal
Publication Date: 2003
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0268-1072
Services Innovation and the Transformation of Work: The Case of UK Telecommunications.
Miozzo, Marcela; Ramirez, Matias
New Technology, Work and Employment, v18 n1 p62-79 Mar 2003
Customer service centers, call centers, engineering, and research and development divisions of a British telecommunications firm were examined to determine the effect of technological change on the development of competencies. Technology had different impacts on employment, career paths, skills, and competence development in different areas. (Contains 24 references.) (JOW)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom