ERIC Number: EJ666521
Record Type: Journal
Publication Date: 2003
Reference Count: N/A
Using Action Plans To Measure ROI.
Phillips, Jack J.; Phillips, Patricia P.
Performance Improvement, v42 n1 p22-31 Jan 2003
Discusses the use of action planning to measure the return on investment (ROI) for use with performance improvement interventions. Describes how this process is used and presents a case study showing how one organization built evaluation into the performance improvement process and positioned action planning as an application tool. (Author/LRW)
Available electronically: http://www.ispi.org/publications/pitocs/pijan2003.htm
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A