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ERIC Number: EJ666514
Record Type: Journal
Publication Date: 2002
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
ROI Calculations for Electronic Performance Support Systems.
Altalib, Hasan
Performance Improvement, v41 n10 p12-22 Nov-Dec 2002
Discusses the importance of calculating the return on investment (ROI) for electronic performance support systems, beginning with the practical issues of identifying what will be measured and then assigning costs and benefits to each variable in monetary terms. Suggests the challenge is in defining and quantifying the real business benefits. (Author/LRW)
Available electronically: http://www.ispi.org/publications/pitocs/piNov2002.htm
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A