ERIC Number: EJ666510
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
The Problem Patron and the Academic Library Web Site as Virtual Reference Desk.
Taylor, Daniel; Porter, George S.
Reference Librarian, n75-76 p163-72 2002
Considers problem library patrons in a virtual environment based on experiences at California Institute of Technology's Web site and its use for virtual reference. Discusses the virtual reference desk concept; global visibility and access to the World Wide Web; problematic email; and advantages in the electronic environment. (LRW)
Descriptors: Academic Libraries, Behavior Problems, Electronic Mail, Higher Education, Library Services, Reference Services, Users (Information), World Wide Web
The Haworth Press, Inc., 10 Alice St., Binghamton, NY 13904-1580.
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A