ERIC Number: EJ666508
Record Type: Journal
Publication Date: 2002
Reference Count: N/A
The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons?
Simmonds Patience L.; Ingold, Jane L.
Reference Librarian, n75-76 p55-66 2002
Identifies difficult patron issues in academic libraries from the librarians' perspectives and offers solutions to try and prevent them from becoming problems. Topics include labeling academic library users; eliminating sources of conflict between faculty and library staff; and conflicts between students and library staff. (Author/LRW)
Descriptors: Academic Libraries, Behavior Problems, Conflict, Higher Education, Library Personnel, Student Attitudes, Users (Information)
The Haworth Press, Inc., 10 Alice St., Binghamton, NY 13904-1580.
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A