ERIC Number: EJ666506
Record Type: Journal
Publication Date: 2001
Reference Count: N/A
Evaluating Electronic Reference Services: Issues, Approaches and Criteria.
Reference Librarian, n74 p103-20 2001
Discussion of electronic library reference services focuses on an overview of the chief methodologies available for conducting assessments of electronic services. Highlights include quantitative measures and benchmarks, including equity and access; quality measures; behavioral aspects of quality, including librarian-patron interaction; and future developments. (Author/LRW)
Descriptors: Access to Information, Benchmarking, Electronic Libraries, Evaluation Criteria, Futures (of Society), Interaction, Interpersonal Relationship, Library Services, Measurement Techniques, Reference Services, Users (Information)
The Haworth Press, 10 Alice St., Binghamton, NY 13904-1580.
Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A
Identifiers - Laws, Policies, & Programs: Equal Access