ERIC Number: EJ665657
Record Type: Journal
Publication Date: 2003
Reference Count: N/A
The Role of Individual Differences in Employee Adoption of TQM Orientation.
Coyle-Shapiro, Jacqueline A. -M.; Morrow, Paula C.
Journal of Vocational Behavior, v62 n2 p320-40 Apr 2003
Employee surveys before and 9 and 32 months after total quality management (TQM) implementation (n=186, 166, 118) identified three individual characteristics that collectively explained the variance in and better predicted TQM adoption: organizational commitment, trust in colleagues, and importance of higher-order needs for achievement and satisfaction. (Contains 66 references.) (SK)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A