ERIC Number: EJ664978
Record Type: Journal
Publication Date: 2003
Reference Count: N/A
Human Performance Improvement: Lessons To Be Learned from Quality Improvement.
Hummel, Paul A.
Educational Technology, v43 n1 p59-63 Jan-Feb 2003
Discusses quality improvement (QI) and how it can help human performance improvement (HPI). Compares QI and HPI and discusses focusing on products and services; focusing on the customer; using data more effectively; continuous improvement; benchmarking; establishing standards; specialization; and involving the clients. (LRW)
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Authoring Institution: N/A